Policies / Terms of Service

Payment

Please be aware that once you have submitted your initial payment you are agreeing to uphold the design terms below in their entirety. Shay Bocks accepts credit cards, debit cards, and e-check payments through Paypal. A Paypal account is not required to checkout.

Deposits & Waiting List

For any orders quoted below $200, full payment is required to hold the client’s place on the schedule.

For orders quoted $200-$4000, an initial non-refundable 50% deposit is required to hold the client’s place on the schedule. The remaining balance is due before your project is to begin.

For orders quoted over $4000, an initial non-refundable 50% deposit is required to hold the client’s place on the schedule. An additional 25% will be due before your project is to begin and the remaining 25% will be due before installation.

Once the deposit has been made, the client will be added to the schedule and will be notified of start date, which is only an estimate. This date may change due to other projects, unforeseen circumstances, and/or delayed communication with the client.

Refunds

Due to nature of the graphic design process and the time involved, refunds are not given for any reason.

Quotes

Quotes provided will be honored for 2 weeks from the date of creation. After this time frame, a new quote will be provided upon request.

Cancellations

Cancellations made more than 30 days prior to the posted “start by” date will be charged a fee of 50% of the deposit. Cancellations made within 30 days or less of the posted “start by” date will lose their deposit in full. If you cancel after your start by date you will also lose your entire deposit.

Copyright & Credit

Shay Bocks retains all copyright privileges on all designs unless otherwise specified. These terms of service require that all parts of the blog design remain intact. Clients may not alter, change, sell, share, move or copy any part of the design elements in whole or in part. No derivative works of copyrighted property will be permitted. Once your design is installed, a Shay Bocks logo will be added to the bottom of your blog. The client agrees to keep this credit visible as long as the design is active.

Use of any non-licensed imagery is the sole responsibility of the client. Clients who provide images to me for use in their project assume risk of liability for use of those images. When in doubt, contact the original artist of the image for permission before providing it for me to use in your design project.

Communication

All communication is done via email. No business will be conducted by phone. The design process relies upon consistent email communication and requires clients to be at the computer frequently during the design process. The creative brief should be completed before the specified start date or the project will be recycled back into the queue. If the client fails to respond in a timely manner (within 36 hours), that project will be delayed until a time when regular communication is possible. Should the client not respond within 15 consecutive days, all monies are forfeited to Shay Bocks and the project will be cancelled without notification.

Development & Completion

Shay Bocks works hard to complete all projects in a timely manner and will communicate with the client during the entire development of the project. Most projects are completed with 2 to 4 weeks of the start date, but each project is different so it may take less or more time.

Proofing & Revisions

Design proofs are completed according to the specifications provided by the client on the creative brief. The client should have a decent idea of what their vision is and should clearly express that during the discovery process. Shay Bocks will provide up to two revisions for each project unless otherwise specified. Additional revisions are subject to a fee of $75 per hour. Any changes to the design after instillation will also be subject to a fee regardless of the number of revisions used during the design process. Please make sure any changes you want made are done before installation.

Authorization

All clients agree to provide Shay Bocks access to any hosting, domain account, or blog account for the sole purpose of installing and updating the web product as needed. A username and password is not required for Blogger installation. Instead, the client must grant admin privileges to Shay Bocks prior to installation.